MASOUD X · MX Technology
Refund Policy
Last updated: 1 October 2026
This policy explains how cancellations and refunds work for paid plans on the platforms operated by MX Technology under the MASOUD X brand (CFO Intelligence, Tasks, FamTodo and FamilyGR), and for any other paid service offered through masoudx.com.
1. Who this applies to
It applies to any customer who pays for a subscription, plan upgrade or paid add-on on a MASOUD X platform. Where a platform shows additional refund terms on its pricing or checkout page, those terms apply to that platform together with this policy; if they differ, the terms more favourable to the customer apply.
Several platforms currently offer free plans or free trials. Please use them to make sure a platform suits you before you pay.
2. Cancelling a subscription
- You can cancel at any time from the billing or subscription settings of the platform, or by contacting us.
- After cancellation, the paid plan stays active until the end of the period you already paid for, and is not renewed.
- When a paid period ends, the account moves to the free plan (where one exists). Your data is not deleted because a subscription ended; deleting the account itself is a separate request.
3. When you are entitled to a refund
- New subscription: a full refund if you ask within 14 days of the approval of your first payment for that plan.
- Renewal: a full refund of the renewal payment if you ask within 7 days of the renewal date and the paid features have not been used substantially since the renewal.
- Duplicate or incorrect charge: a full refund of the amount charged in error, whenever it is reported.
- Service failure on our side: if a paid platform is unavailable or does not work as described for a significant period because of us and we cannot fix it within a reasonable time, a refund or credit proportional to the affected period.
4. What is not refundable
- Requests made after the periods above, and the unused part of a period after those periods have passed (you keep access until the period ends).
- Add-ons, credits or usage that have already been consumed.
- Accounts suspended or closed because the Terms of Use were broken.
- Fees charged by your bank, card issuer or payment provider, and differences caused by currency exchange rates.
5. How to request a refund
Contact us through the contact form on masoudx.com or by phone/WhatsApp at +20 122 624 3862 with: the platform name, the email of the account, the invoice or receipt number (for example TSK-2026-…), the payment date and the reason for the request. Only the account owner, or the company owner for business accounts, can request a refund.
We reply within 5 business days. Approved refunds are returned to the original payment method; for bank or manual transfers, to an account in the payer’s name. The money normally arrives within 14 business days after approval, depending on the bank or payment provider. Any tax invoice issued for the payment is cancelled or adjusted accordingly.
6. Your legal rights
Nothing in this policy limits rights you have under consumer-protection law that applies to you, including Egyptian Consumer Protection Law No. 181 of 2018 and the applicable regulations in the Kingdom of Saudi Arabia.
7. Platform-specific rules
How payment works on our platforms
Paid plans are currently paid by bank transfer, e-wallet or another method listed for your country, followed by uploading a proof of payment that we review. A paid period starts only after the payment is approved, and the refund periods above are counted from the approval date. Each approved payment has an invoice that you can download.
CFO Intelligence
- Company plans are bought by the organisation owner, who is the only person who can request a refund.
- A refund does not delete company data; the organisation moves to the free or trial level and keeps read access according to that level.
FamTodo — family plans
- Family Plus and Premium are bought by the family owner (parent). The 14-day and 7-day rules above apply from the approval date.
- The free family plan is time-limited and needs no payment, so there is nothing to refund.
FamTodo — teacher dashboard and courses
- Teacher plans bought by teachers follow the same rules as other subscriptions.
- Courses sold by teachers: the refund terms shown on the course page at the time of purchase apply and are saved with your order. In all cases we refund an approved purchase if the course access was not activated, the course was not delivered as described, or the payment was charged twice.
- Course refunds are reviewed and issued by the platform, not by the teacher. When a refund is approved, the teacher’s share of that order is reversed from the teacher’s earnings.
- A course has no automatic refund after its access is activated unless the course’s own terms say otherwise.
Tasks
- Plans are bought for a company workspace and only the company owner can pay or request a refund.
- Renewing early keeps the remaining days of the current period. When a plan ends, the workspace returns to the free plan without deleting tasks or files.
FamilyGR
- Plans are bought by the family owner. There is no automatic renewal; we send reminders before a plan ends.
- If the service is substantially unavailable because of us for more than 72 consecutive hours, we refund the affected days or extend the plan by the same period, as you prefer. If we stop the service permanently, we refund the remaining period in full.
8. Changes and contact
We may update this policy; the date at the top shows the latest version. Changes do not affect payments made before the change. Questions: the contact form on masoudx.com or by phone/WhatsApp at +20 122 624 3862.
Contact details
- Company
- Masoud X Technology
- Phone / WhatsApp
- +20 122 624 3862
- Address
- Shebin El Kom Front Liver Institute - Menoufia — Arab Republic of Egypt
- Messages
- Contact form on masoudx.com
- Website
- masoudx.com